Customer experience matters - without it, your customers will go to a competitor next time. Creating a coherent CX is challenging, but what if you could use one of the most effective formats - video - to create exceptional CX at scale?
Download this ebook to learn about the most common
questions and challenges for those looking to improve customer experience in their organization and why you should use video for CX and how to get successfully started.
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If you don’t offer a good experience, you can be sure that your customers will go to a competitor next time. Find out why CX is important and why many organizations are already using video to create exceptional CX at scale.
Find out why video is a powerful and effective medium and how you can use it to build trust with your viewers. Learn about how you can use video for creating CX and make the most of its accessibility, repeatability, cost-effectiveness and analytics.
Discover what are the creative components of your CX video and the process of creating one. In this section, we'll share simple guidelines that will help you produce video 10x faster without sacrificing quality in any way.
Find out how you can determine if your videos are successfully enhancing CX. Learn about leverage metrics relevant to your organization's KPIs and what are the 7 key metrics that will help you measure the effectiveness and impact of your CX videos.